B2B Claims & After-Sales Policy / B2B 索赔与售后政策

For B2B transactions, the inspection period, warranty period, return conditions, replacement conditions, claim deadline, and remedies are primarily governed by the quotation, proforma invoice, sales confirmation, purchase order, signed agreement, or other written order confirmation accepted by Woodnest.

If the order document conflicts with this Policy, the latest written order document accepted by Woodnest will control for that order.

对于 B2B 交易，验货期、质保期、退货条件、换货条件、索赔期限和处理方式，优先以 Woodnest 接受的报价单、形式发票、销售确认、采购订单、签署协议或其他书面订单确认文件为准。如订单文件与本政策不一致，则以 Woodnest 接受的最新书面订单文件为该订单的优先依据。

If the order document does not specify a claim deadline, the buyer must submit claims for visible shipping damage, missing items, incorrect products, incorrect quantities, or obvious quality issues within 7 business days after delivery.

The claim should include order number, product name or SKU, quantity affected, photos or videos, packaging photos, shipping label, inspection notes, and a clear description of the issue.

如订单文件未单独约定索赔期限，买家应在签收后 7 个工作日内提交可见运输破损、缺件、错发、数量错误或明显质量问题的索赔。索赔应包含订单号、产品名称或 SKU、受影响数量、照片或视频、包装照片、物流面单、验货记录和清晰的问题描述。

B2B orders are produced, packed, purchased, reserved, or shipped for commercial requirements. Unless Woodnest confirms otherwise in writing, we do not accept returns, cancellations, exchanges, or refunds based on change of mind, slow resale, buyer's customer cancellation, incorrect buyer forecast, or no longer needing the goods.

Any return approved as a commercial exception must follow Woodnest's written return instructions. The buyer is responsible for return freight, insurance, duties, taxes, storage, inspection, repacking, and any loss in product value unless otherwise agreed in writing.

B2B 订单通常基于商业需求生产、包装、采购、预留或发运。除非 Woodnest 书面确认，否则不接受因改变主意、转售缓慢、买家下游客户取消、买家预测错误或不再需要商品而产生的退货、取消、换货或退款。如 Woodnest 作为商业例外批准退货，买家必须遵守 Woodnest 的书面退货指引。除非另有书面约定，退货运费、保险、关税、税费、仓储、检验、重新包装和商品价值损失由买家承担。

Customized, OEM, ODM, private-label, buyer-branded, made-to-specification, bulk production, or project-based orders are not returnable or exchangeable for non-quality reasons after written confirmation of specifications, artwork, samples, packaging, or production details.

Woodnest may provide a replacement, repair solution, missing-part shipment, credit note, partial refund, or other commercially reasonable remedy if the issue is caused by Woodnest's confirmed production error, wrong customization, material nonconformity, or other accepted quality issue.

定制、OEM、ODM、贴牌、买家品牌、按规格生产、批量生产或项目订单，在规格、设计稿、样品、包装或生产细节经书面确认后，非质量原因不支持退换。如问题由 Woodnest 确认的生产错误、定制错误、材料不符合或其他被接受的质量问题导致，Woodnest 可提供替换、维修方案、补寄零件、贷项通知、部分退款或其他商业上合理的处理方式。

Wood is a natural material. Grain, knots, mineral lines, tone variation, texture differences, small color differences, and normal hand-finished variation are not defects unless the order document states a specific acceptance standard.

Unless stricter tolerances are confirmed in writing, minor dimensional, color, finish, and packaging variations that are normal for wooden products and do not materially affect ordinary commercial use are not treated as nonconformity.

木材是天然材料。木纹、结疤、矿物线、色调变化、纹理差异、轻微色差和正常手工处理差异不属于质量问题，除非订单文件另有明确验收标准。除非书面确认更严格公差，木制品正常范围内的轻微尺寸、颜色、表面处理和包装差异，只要不实质影响普通商业用途，通常不视为不符合。

Woodnest will review timely claims in good faith. Available remedies may include replacement goods, replacement parts, repair guidance, rework, discount, credit note, partial refund, or other solution agreed by the parties.

Woodnest is not responsible for losses caused by improper storage, improper assembly, misuse, incorrect cleaning, prolonged moisture, overheating, mold from poor storage, unauthorized repair, buyer's modification, or normal wear and tear.

Woodnest 将善意审核按时提交的索赔。可用处理方式包括补发商品、补寄零件、维修指导、返工、折扣、贷项通知、部分退款或双方同意的其他方案。因存放不当、组装不当、误用、不当清洁、长期潮湿、过热、存储不良导致霉变、未经授权维修、买家改装或正常磨损造成的损失，Woodnest 不承担责任。